Frequently Asked Questions:
Q: What are you doing to keep employees and customers safe?
A: At Dazzl, we made the decision to halt all sales for 4 months during the height of the pandemic in Canada, where we are based. During that time, our partners and suppliers have implemented rigorous safety measures for the people involved in the manufacture and delivery of our products. These measures include:
- Temperature checks and symptom screening
- Staggering shifts and maintaining a 6-foot distance between each work station
- Setting up partitions at tables in break rooms
- Distributing PPE such as safety masks and gloves to all employees
Q: How does COVID-19 affect shipping?
A: COVID-19 has had an unprecedented impact on the manufacture, fulfillment and shipping of goods. Some items are simply out of stock for the foreseeable future. Employee illness and safety measures such as physical distancing have led to major changes in how work is being done. The closure of malls and shops has led to a massive surge in online shopping. This means more packages than ever are being delivered, yet shipping companies are facing the same challenges around COVID-19 as other industries. This has led to significant increases in shipping rates and shipping times.
Q: What happened to "Always Free Shipping?"
A: We're sad to say that we are no longer able to offer free shipping on orders below $50.00. Shipping fees have increased dramatically due to COVID-19. Rather than increase the prices of our items, we have implemented a minimum order to be eligible for free shipping. Simply order $50.00 or more (before tax), and you will automatically receive free shipping on your entire order!